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Welcome to lunarshelf.shop. We are dedicated to providing our customers with high-quality TV cabinets and home storage solutions, while ensuring a transparent, secure, and reliable shopping experience.
During this current operational adjustment phase—driven by changes in market conditions and increased financial strain resulting from outstanding debts—we have decided to initiate a loss-making clearance sale plan. We are offering a limited-time clearance sale on our existing inventory of TV cabinets. This adjustment constitutes a temporary inventory optimization measure and does not affect our customers’ standard after-sales rights or refund guarantees.
1. Return Policy
We offer our customers a hassle-free 30-day return service:
You may request a return within 30 days from the date you sign for receipt of the item.
Items must remain in substantially good condition and be suitable for resale.
Original packaging and accessories must be complete (where applicable).
Certain special clearance items may be subject to specific return rules (please refer to the product page descriptions for details).
2. Refund Policy
For orders that meet our return criteria, we will process the refund once we have received and verified the condition of the returned items:
Refund Review Period: 1–2 business days.
Refund Processing Time: Funds will be returned to the original payment account within approximately 3 business days.
Refund Method: Funds will be returned via the original payment method used (Credit Card / Debit Card / Third-Party Payment Platform).
3. Non-Returnable Items
Returns may not be accepted under the following circumstances:
The 30-day return window has expired.
The item shows obvious signs of use or damage (unless caused by shipping).
Returns requested for personal reasons unrelated to product quality (with the exception of certain clearance items).
Items returned without prior authorization.
4. Return Process
Contact Customer Service to submit a return request.
Provide your Order Number and photos of the item (if required).
Once your request is approved by Customer Service, we will provide the return shipping address.
Ship the item back to us and provide the shipping tracking number.
We will arrange for the refund once our warehouse confirms receipt of the item.
5. Shipping Costs
Returns due to quality issues or shipping errors (receiving the wrong item): We will cover the return shipping costs.
Returns for personal reasons: The customer is responsible for the return shipping costs.
Thank you for choosing lunarshelf.shop. Throughout this clearance adjustment period, we remain committed to providing our customers with stable, transparent, and trustworthy after-sales support services.