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Welcome to the FAQ page for lunarshelf.shop. The information below is designed to help you quickly understand our TV cabinet products, ordering process, shipping logistics, and after-sales services.
During this current phase of operational adjustments—driven by changes in market conditions and ongoing financial arrears that have created significant cash flow pressure—we have decided to initiate a liquidation clearance plan. We are conducting a limited-time clearance sale of our existing inventory of TV cabinets and home furnishings at a loss. This adjustment constitutes a temporary inventory optimization measure and will not affect your fundamental shopping rights or after-sales service entitlements.
1. Do you only ship within the United States?
Yes, lunarshelf.shop currently sells and ships products exclusively to customers located within the United States; we do not currently support international orders.
2. How long does order processing take?
Order Processing Time: Same-day processing.
All orders are typically reviewed and prepared for shipment on the same day that payment is successfully received.
In special circumstances (such as during holidays or peak seasons), there may be slight delays.
3. How long does shipping take?
Shipping Time: Approximately 2 business days for delivery (within the U.S.).
Our logistics partners include major U.S. domestic carriers such as UPS, FedEx, and USPS.
Deliveries to remote areas may experience slight delays, but tracking information will be provided.
4. Do you accept returns?
Yes, we offer:
A 30-day return policy (calculated from the date of delivery/receipt).
Items must be returned in their original condition and with their original packaging intact.
Certain clearance or special-offer items may be subject to specific return rules (please refer to the individual product pages for details).
5. How long does it take to receive a refund?
The refund process begins once the returned item has been received and approved following inspection.
Refund Processing Time: Funds are typically returned to the original payment account within approximately 3 business days.
The actual time it takes for the funds to appear in your account may vary depending on your bank or payment platform.
6. What does “Liquidation Clearance” mean?
Due to increased financial pressure resulting from market fluctuations and ongoing financial arrears, we are currently undertaking an inventory optimization and liquidation clearance initiative. This involves rapidly clearing out our existing stock of TV cabinets at prices below cost. This phase represents a temporary operational adjustment and will not impact the fulfillment of your orders or the provision of after-sales services.
7. Can I modify or cancel my order?
You may contact our customer service team to request a modification or cancellation of your order provided that it has not yet been shipped.
Once an order has entered the shipping process, it cannot be directly canceled.
Thank you for choosing lunarshelf.shop. During this clearance and adjustment period, we will continue to maintain efficient order processing, rapid logistics delivery, and reliable after-sales support to provide you with a worry-free shopping experience.